NileConnect

1. Overview

NileConnect ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website at connect.sharmstation.it (the "Platform").

2. Information We Collect

Information you provide

Account information: Name, email address, phone number, and password when you register.
Booking information: Traveller names, passport details, flight numbers, special requirements, and payment details.
Contact form submissions: Name, email, and message content.
Partner information: Business name, tax ID, bank details, and contact information.

Information collected automatically

Usage data: Pages visited, time spent, clicks, and referral sources.
Device data: Browser type, operating system, IP address, and screen resolution.
Cookies: See our Cookie Policy for details.

3. How We Use Your Information

We use your information to:

Process and manage your bookings.
Send booking confirmations and updates.
Provide customer support.
Improve our Platform and services.
Comply with legal obligations.
Prevent fraud and ensure security.

4. Information Sharing

We share your personal information only when necessary:

Suppliers: Hotels, tour operators, and transfer providers receive the information needed to fulfil your booking (e.g., traveller names, dates, special requests).
Payment processors: PayPal processes your payment data under their own privacy policy.
Legal requirements: We may disclose information if required by law or to protect our rights.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for a minimum of 3 years for accounting and legal purposes. You can request deletion of your account at any time.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

HTTPS encryption for all data in transit.
Secure password hashing.
Access controls and authentication for internal systems.
Regular security reviews.

7. Your Rights

You have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Delete your account and associated data.
Object to processing of your data for marketing purposes.
Withdraw consent where processing is based on consent.

To exercise these rights, please contact us.

8. Third-Party Links

Our Platform may contain links to third-party websites (e.g., Google Maps, PayPal). We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

9. Children's Privacy

Our Platform is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact

For privacy-related questions or requests, please contact us or email us at privacy@nileconnect.com.